TRANSFORMING CUSTOMER EXPERIENCES

Innovation, disruption and growing competition are re-shaping consumer expectations in banking and payments. Whether building standalone digital banks or modernizing core banking operations, Oculus Insights helps clients to harness innovative technology and business models to achieve operational excellence, and transform customer experiences that provide a competitive edge in today’s markets.

Banking

The rise of FinTechs and non-traditional industry players, constant regulatory change and dynamic customer expectations are redefining banking as we know it. Overlaying these pressures with constantly evolving technology, it is now imperative for banks to be nimble and rapidly adapt to change or they risk being left behind.

Oculus Insights banking experts provide digital transformation services to grow banks’ retail, commercial and corporate offerings, supporting them along an agile and customer-focused journey.

Payments

The payments landscape is constantly shifting, with the emergence of complex regulatory standards, such as ISO 20022, significant M&A activity, and drastic changes to how merchants and consumers transact – from the prolificacy of CNP (Card Not Present) and contactless to tokenized payments.

Oculus Insights provides comprehensive advisory expertise across the end-to-end payment delivery cycle from customer journey, card issuance and acceptance solutions to payments architecture and delivery and payments modernization.

Open Banking

Open banking is globally evolving, with the focus of re-energizing the banking and payments landscape for both businesses and consumers. This global trend is providing consumers more choice and control over how their money and financial information is used and shared.

Oculus Insights provides businesses with the tools and expertise to capitalize on the vast array of opportunities which have arisen in the open banking era. Possessing technological acumen and deep market and consumer insight, Oculus Insights helps clients to leverage open banking to retain and grow their customer base.

Community Banking

Community banking is vital to the financial system and the broader economy, from lending to consumers, small business owners, and farmers, to providing banking services to members and customers in small towns and rural communities. 

To remain competitive, Community Banking organizations need cost-effective access to experts across all banking disciplines. Oculus Insights helps clients to harness innovative technology, meet regulatory expectations, achieve operational excellence, and transform customer experiences that provide a competitive edge in today’s markets.